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Please
take time to read all the terms and conditions.
RESERVATIONS:
may be made by telephone, in person
or by mail without obligation. An initial non-refundable
deposit, £100 per person or 10% of the total value
(whichever is greater) is required within 3 days to
confirm the reservation.
PROVISIONAL FARES:
Should any fare be designated
provisional against an itinerary line, this means the
airline, tour operator or hotel has yet to confirm the
exact fare to be charged, so subsequently this fare
may be subject to change.
EXCHANGE RATES:
If all or part of your itinerary
includes prices quoted in a foreign currency the amount
payable is subject to the rate of exchange in force
at the time of final payment..
All Bookings:
YOUR
HOLIDAY CONTRACT: Your booking is made with accraflights.com. When booking
a holiday you guarantee that you have the authority
to accept and do accept on behalf of your party the
terms of these booking conditions and the booking conditions
of any contract principal where we are acting as agent.
It should be noted that the conditions vary slightly
dependent on whether you are booking a ‘package’
or ‘other holiday arrangements’. The term
‘package’ is defined as a pre-arranged combination
of at least two of: (a) transport; (b) accommodation;
(c) other services not ancillary to transport or accommodation
and forming a significant part of the package booked
together for an inclusive price and for which full payment
is made to us. All remaining products, including transport
and accommodation booked at separate times or not at
an inclusive price constitute ‘other travel arrangements’,
which we arrange as your booking agent. Please note
that different terms and conditions may apply between
you and any of the airlines, hotels, tour operators
involved in providing your travel arrangements. These
terms and conditions will be provided to you on booking.
By making this booking you agree that we may pass any
information you provide on to the relevant suppliers
of your travel arrangements such as airlines, hotels,
transport companies etc. The information may also be
provided to security or credit checking companies, public
authorities such as customs/immigration if required
by them, or as required by law. Additionally, where
your holiday is outside the European Economic Area (EEA),
you should note that controls on data protection in
your destination may not be as strong as the legal requirements
in this country. A contract will exist as soon as payment
has been accepted and a confirmation invoice has been
issued. These booking conditions form part of your contract
with us. This contract and any matters arising from
it are governed by English Law and we both agree to
submit to the jurisdiction of the English courts. You
may, however, choose the law and jurisdiction of Scotland
or Northern Ireland if you wish.
DEPOSITS
AND BALANCE PAYMENTS: When you make a booking a deposit of £100 per
person or 10% of the total value (whichever greater)
is required (plus insurance premiums if applicable).
The exact deposit due will be confirmed to you at the
time of booking and will depend on the services booked.
Please note deposits are nonrefundable, unless we are
unable to confirm your original booking request and
an alternative is not accepted. For bookings made within
10 weeks of departure immediate full payment is required.
The balance of your holiday must be paid 10 weeks prior
to your departure; this date will be shown on your confirmation
invoice. Please note we do not send reminders. If the
balance is not paid by this date we reserve the right
to cancel your holiday, retain your deposit, and apply
the cancellation charges set out in the paragraph headed
‘Cancellations by you’. Please note that
all airfares are subject to increase until full payment
is received and tickets issued, it is therefore to your
advantage to finalize payment as soon as you can after
booking. If full payment is accepted at the time of
booking, the deposit will be deemed to have been included.
Where accraflights.com is acting as the agent for the
Tour Operator you should refer to the booking conditions
contained in the Tour Operators brochure. A copy of
these will be given or sent to you at time of booking.
AMENDMENTS
BY YOU: If, after a confirmation invoice has been issued, you
wish to change your holiday arrangements we will do
our utmost to make these changes. Any change to an itinerary
prior to receipt of your final payment will be treated
as an amendment. Depending on the amount of work involved,
each change will incur an amendment charge which will
not exceed £100 per person, in addition to any
further costs or charges that we incur from our suppliers
in making the alteration. If full payment has already
been received amendments are treated as cancellations
and the cancellation charges detailed below will apply.
Please note that some suppliers, in particular airlines,
do not allow a name change and may consider this as
a cancellation and re-booking with a 100% cancellation
charge.
CANCELLATIONS
BY YOU: (Flights):
Should you for any reason have to cancel your booking
you must give us a written notice of cancellation signed
by the person who originally made the booking. Refund
of Flight Tickets - Some tickets are non-refundable.
Certain types of airline tickets (e.g Apex Tickets)
cannot be changed after a reservation has been made
and any alteration request will incur a 100% cancellation
charge. Tickets returned will be submitted to the respective
airline, or their agent, for assessment. As soon as
we are reimbursed by the issuing airline or their agent
we will forward a refund to you, less loss of deposit,
applicable cancellation and/or administration charges.
Please note that airline refunds or part used tickets
and the return half of the airfare are always less than
the pro-rata rate and may have no refund value whatsoever.
Refunds usually take 8 - 12 weeks but in certain cases
may take longer.
CANCELLATIONS
BY YOU: (Services other than Flights): Should you for any reason
have to cancel your booking you must give us written
notice of cancellation signed by the person who originally
made the booking. Cancellation charges are dependent
on the supplier’s terms and conditions vary accordingly.
These charges vary according to whether you have booked
a package or other travel arrangements. In the case
of a package the following scale of charges apply plus
any additional charges passed onto us by airlines and
suppliers (e.g. non refundable airlines) depending on
the date of cancellation.
Prior
to 71 days: deposit forfeited
70-60 days: 20% of total holiday cost
59-42 days: 30% of total holiday cost
41-28 days: 60% of total holiday cost
27-2 days: 90% of total holiday cost
Less than 48 hours: 100% of the total holiday cost
After
departure there will be no refund of any unused component
of your holiday. If you are booking other travel arrangements
the cancellation charges will be shown on your invoice
immediately below the details of your itinerary. In
addition all bookings for other travel arrangements
(e.g. flight only) will be non-refundable within 48
hours of departure. We must be advised of any decision
to cancel in writing and signed by you. The cancellation
will take effect from the day the written confirmation
is received.
ROUTINGS AND TIMINGS:
Unless otherwise stated, the routing
on your air ticket cannot be changed, once the balance
has been paid. Please note that the timings of air,
sea, road and rail departures are estimates only. These
timings may be affected by operational difficulties,
weather conditions or passenger failure to check in
on time. Flight timings are subject to change as a result
of airline procedures and latest available times will
appear on your final itinerary. Please note that direct
flights can have a scheduled stop en route. Most airlines
reserve the right to alter their schedule, destination
airport and type of aircraft. Such changes will not
entitle you to compensation nor to cancel or change
your arrangement without paying normal charges. Please
also note carriers have conditions of carriage which
will apply to you and which limit or exclude liability.
We do not make any arrangements if there is a delay
at the outbound or inbound points of departure. Most
airlines however do make provisions in such cases (dependent
on the length of time).
RECONFIRMATION:
You must reconfirm all onward
and return flight reservations with the relevant airline
at least 72 hours prior to departure. This allows the
airline to inform you of any unforeseen delays/changes
to your itinerary, and provides the airline with contact
details for you.
SPECIAL REQUESTS:
If you have any special requests
(e.g. diet, room location, room type, twin or double
bedded room or a specific facility at a hotel) we will
do our utmost to ensure that these are passed on to
the supplier. We will also be happy to request pre allocated
seating where airline policy allows. However you should
note that we can not guarantee that suppliers will accept
these requests and that they therefore do not form any
part of your contract with us.
DISPATCH OF TRAVEL DOCUMENTS:
We aim to send
out your travel documents to you at least 10 days before
departure, unless you make a late booking. In peak times
this may not be the case. No tickets will be sent out
unless final payment has been received and cleared.
Travel documents, unless collected from our offices,
will be sent by Royal Mail Services. However, we recommend
that customers use Royal Mail ‘Special Delivery’,
a similar service or a courier and these can be arranged
provided that you cover the additional costs involved.
We cannot accept responsibility for items lost in the
post and additional charges may be applied for any documents
that are reissued.
LOST OR STOLEN TICKETS:
Should tickets become lost or
stolen, it is necessary to complete a form of indemnity
to be passed to the airline. Some carriers are then
prepared to issue replacement tickets immediately but
may impose a fee for this. Other airlines require full
payment to issue replacement tickets and will refund
the amount paid for the original documents at a later
date. This process can take up to 14 months. We will
charge an administration charge of £35.00 per
person if we have to reissue your tickets, in addition
to any charges applied by the airline or supplier concerned,
should we have to reissue your travel documents for
whatever reason.
IF YOU HAVE A COMPLAINT:
If you have a problem during your holiday, please inform
the relevant supplier (e.g. your hotelier) so that they
can endeavor to put things right. If your complaint
cannot be resolved then you must contact your accraflights.com
branch by telephone, email or fax. If your complaint
is not resolved locally, please follow this up within
28 days of your return home by writing to Customer Services
at our Head Office address, giving your booking reference
and all other relevant information. This will assist
us to quickly to address your concerns and speed up
our response to you. If you fail to do this we will
have been deprived of the opportunity to investigate
and rectify your complaint and this may affect your
rights under this contract.
TRAVEL INSURANCE:
We strongly recommend that you
purchase comprehensive travel insurance when making
your reservation. In certain cases cancellation charges,
if incurred involuntarily, may be covered by insurance
taken out at this time. accraflights.com offers a comprehensive
policy, which covers medical and repatriation expenses,
personal baggage and personal effects, loss or theft
of money, personal liability and cancellation or curtailment
charges, accraflights.com will not accept responsibility
for any person who fails to be properly insured for
their journey. Once the 14-day cooling of period built
into the Insurance Policy has expired, we are not able
to refund the insurance premium. This is a condition
of the insurance company.
PASSPORTS, VISAS AND HEALTH:
Passengers must be in possession
of a full passport and visas if required. Many countries
require that your passport be valid for at least 6 months
after your departure date from that country. Please
contact your local doctor who can provide immunization
requirements. Advice can also be obtained from DOH leaflet
‘Advice on Health for Travelers’. We can
advise generally on Visa and Health requirements. It
is your responsibility to ensure that you satisfy all
applicable requirements in respect of passport, visa
and health matters. We cannot be held liable if you
fail to ensure this, and if as a result, we suffer any
loss or expense because of such a failure on your part,
you will be obliged to reimburse us. In addition, it
is your responsibility to ensure that you do not behave
in any way which causes offence or which risks causing
offence or danger to other holidaymakers or which risks
damaging property belonging to others. Hotel managers
and pilots do have legal powers to remove unruly holidaymakers
from their hotel and/or aircraft. Should this happen,
we cannot be held liable in any way to you and you will
be obliged to meet the cost of purchasing replacement
hotel accommodation and/or air tickets. |
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Part-2
Packages:
In
addition to the conditions in ‘Part 1’,
these conditions apply specifically to those bookings
classified as ‘packages’ in accordance with
the statement in ‘Your Holiday Contract’.
IF WE CHANGE OR CANCEL
YOUR HOLIDAY (Packages
only): It is unlikely that we will make any amendments
or changes to your travel booking after it has been
confirmed. However because travel arrangements are often
made many months in advance and because we have no control
over some of the products featured in this brochure
changes and cancellations may occasionally be necessary.
We reserve the right to make changes or cancel your
travel arrangements in any circumstances and at any
time. A change may be ‘major’ or ‘minor’.
A major change would be considered to be a change in
accommodation to a lower standard, or to a different
resort, or the cancellation of a tour, a rescheduling
of your flight departure time by more than 12 hours,
or a change of your departing airport (excluding a change
between Heathrow or Gatwick or an airport which is more
convenient to you). We reserve the right to make a minor
change and we will tell you as soon as possible. If
there is a major change to your travel arrangements
we will inform you as soon as is reasonably possible.
You will have a choice of either accepting the change
of your package, accepting an offer of a comparable
package (paying the difference if the alternative is
more expensive) or canceling the package and receiving
a full refund. Please note that some tours require a
minimum number of bookings to operate. In the unlikely
event that a tour is cancelled due to low bookings you
will be told as soon as is practical. If we are unable
to provide you with a significant element of the package
after you have departed we will make alternative arrangements
for you at no extra charge. Package bookings are not
cancelled less than 8 weeks prior to departure unless
in cases of ‘Force Majeure’ or failure to
pay your balance on the specified date. This means that
we will not have to pay compensation if we have to cancel
or change your travel arrangements in any way because
of war, riot, industrial dispute, terrorist activity,
natural or nuclear disaster, fire, adverse weather conditions,
unforeseen operational decisions of air carriers such
as changes of schedule, or other unforeseen or unavoidable
circumstances beyond our control. If the cancellation
has not been caused by force majeure or low bookings
we will pay you compensation as set out below: (Period
before departure within which a major change is notified
to you); followed by: Compensation per person: more
than 56 days - Nil; 55-29 days- £10; 28 days or
less - £20.
YOUR HOLIDAY PRICE (Packages
only): The price
of your travel arrangements can be varied due to changes
in transportation costs such as fuel, scheduled airfares
and any other airline cost changes which are part of
the contract between airlines (and their agents) and
the tour operator or organizer. Also government action
such as changes in VAT or any other government imposed
changes and currency changes in relation to an exchange
rate variation. In the case of any small variation,
an amount equivalent to 2% of the price of your travel
arrangements, which excludes insurance premiums and
any amendment charges, will be absorbed or retained.
For larger variations this 2% will still be absorbed
for increases but not retained from refunds. In either
case there will be an administration charge of £1.00
per person. If this means that you have to pay an increase
of more than 10% of the price of your travel arrangements,
you may cancel your travel arrangements and receive
a full refund of all monies paid, except for any amendment
charges. We will consider an appropriate refund of insurance
premiums paid if you can show that you are unable to
transfer or reuse your policy. Should you decide to
cancel for this reason, you must exercise your right
to do so within 14 days from the issue date printed
on your final invoice. Whether you cancel or not you
will also be entitled, on the terms set out in respect
of major changes, to accept an offer of alternative
travel arrangements from us if we are able to do so
and compensation as indicated. Please note that travel
arrangements are not always purchased in local currency
and some apparent changes have no impact on the price
of your travel due to contractual and other protection
in place.
OUR LIABILITY (Packages only): We accept responsibility
for ensuring that the travel arrangements which you
book with us are supplied as described in our brochures
and that the services offered reach a reasonable standard,
or if you suffer personal injury, illness or death as
a result of any improper performance by us of the obligations
we owe you under your holiday contract, we will pay
you reasonable compensation. Taking into account such
factors as the cost of your package any action you could
have taken to minimize the inconvenience suffered. We
will not be liable for any compensation if the personal
or psychological injury, illness or death does not result
from any fault on our part, or on the part of our suppliers
but is due to your fault or the actions of someone unconnected
with your holiday, or to an unusual and unforeseen circumstance
beyond our control, which neither we, nor our suppliers
could have anticipated. Our liability is limited in
accordance with relevant international convention. You
can ask for copies of these international conventions
from our office allowing 28 days for delivery. If you
or any member of your party, suffer death, illness or
injury whilst overseas arising out of an activity which
does not form part of your package travel arrangements
made with us, we shall at our discretion, offer advice,
guidance and assistance to help you in resolving any
claim you may have against a third party, provided we
are advised of the incident within 90 days of its occurrence.
Where legal action is contemplated our written consent
must be obtained prior to commencement of proceedings
and our consent is subject to your undertaking to assign
any costs received or any benefits received under any
relevant insurance policy to ourselves. Our costs in
respect of the above on behalf of you and any member
of your party shall not exceed £5,000. |
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Part-3
Other Arrangements:
In
addition to the conditions in ‘Part 1’,
these conditions apply specifically to those bookings
classified as ‘Other Travel Arrangements’
in accordance with the statement in ‘Your Holiday
Contract’.
OUR LIABILITY
(Other holiday arrangements): Because we are acting
as booking agent we have no liability for any of the
travel arrangements, and in particular no liability
for any illness, personal injury, death or loss of any
kind.
IF WE CHANGE OR CANCEL
YOUR HOLIDAY: (Other
holiday arrangements) In the unlikely event there are
any changes made to other holiday arrangements, we will
try to tell you before you go, although we are not obliged
to do so, nor are we obliged to compensate you. If your
booking for other holiday arrangements are cancelled
we will do our utmost to ensure you receive a full and
prompt refund of the holiday price.
EXTRA EXPENSES INCURRED
AS A RESULT OF THE FAILURE OF A SCHEDULED AIRLINE FAILURE:
To pay up to £1,500 in all,
for each Insured Person in respect of their Net Ascertained
Financial Loss arising as a result of the cancellation
or curtailment of a Scheduled Airline Flight arising
solely as a result of the insolvency of the Scheduled
Airline.|
DEFINITIONS:
Scheduled Airline Flight. One
flight on a regular systematic service operated in such
a manner that the benefits thereof are available to
the general public.
Scheduled Airline. An Airline operating Scheduled Airline
Flights as all or part of its business.
Insured Person. Such Person who has booked a ticket
or tickets within the United Kingdom for one or more
Scheduled Airline Flights through the Master Policy
Holder and who is named in the confirmation. invoice
and/or deposit receipt for bookings relating hereto
provided the Scheduled Airline is not bonded nor the
risk insured elsewhere.
Insolvency. Where the Scheduled Airline enters into
‘insolvency winding up” as defined by Rule
4.151 of the Insolvency Rules 1986 or any statutory
modification thereof or an equivalent formal insolvency
process under any competent jurisdiction.
Net Ascertained Financial Loss. The amount paid by the
Insured Person for the purchased price of the Scheduled
Airline Flight on the airline suffering insolvency or
where insolvency occurs after the tip has commenced
the sum equivalent to the purchased price of the unused
tickets on the Scheduled Airline suffering insolvency.
EXCLUSION:
Where the insurance was effected
after the date of the first threat of insolvency.
Recoveries and/or refund from credit cards and charge
cards. As more fully defined in the Master Policy
GENERAL INFORMATION:
Please note that air fares are
constantly changing and usually increasing. Very often
there is little or no notice of these increases, but
very rarely do increases apply to tickets already issued.
It is therefore to your advantage to finalize payment
as soon as you can after booking, and so reduce any
risk of surcharge. Please remember your deposit only
secures the reservations, not the price.
AIRLINE PASSENGER INFORMATION:
Please note that airlines are
now required by laws introduced in the United States
and other countries to give border control agencies
access to passenger data. Accordingly any information
that the airline holds about you and your travel arrangements
may be disclosed to the customs and immigration authorities
of any country on your itinerary.
E&OE:
Please note that the details shown
are stated Errors & Omissions Excepted.
PERSONAL
& COMPANY CHEQUES to be made payable to accraflights.com. Please note
we require twelve working days for cheques clearance
before tickets can be issued. Should insufficient time
be available to allow this we can arrange special clearance
with our bank at an additional cost of £15. We
are unable to accept foreign currency cheques.
IF ANY CHEQUE IS RETURNED
TO US BY OUR BANK UNPAID, A £15 CHARGE WILL BE
LEVIED.
CREDIT CARDS
are acceptable as a form of payment.
accraflights.com accepts Visa, MasterCard. However,
accraflights.com will levy a 2.5% surcharge on such
payments. If the card is in a name other than the traveler
we will require written or faxed authorization from
the card holder, including a photocopy of both sides
of the card itself, before any tickets can be released.
Moreover third party tickets are only issued if both
the requirements are fulfilled by traveler/Payee.
DEBIT CARDS:
accraflights.com accepts Visa, Solo, Switch, Delta and
Maestro Cards.
CASH Through Post:
Please Do not send cash to us through the post.
Please quote your booking number and name every time
you send a payment.
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Please
Note: THE INITIALL DEPOSIT OF £ 50/- ONLY
CONFIRMS YOUR SEAT/s AND IS NON-REFUNDABLE. THE TICKET/s
ARE ALSO NON-CHANGEABLE ONCE THEY ARE ISSUED. AT THE TIME
OF ISSUING THE TICKET/s IF THERE ARE ANY CHANGES IN THE
FARE YOU WILL BE CHARGED ACCORDINGLY. |
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To
Speak to our Experts just dial |
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Reservations:
020 79938504
Group Fares and Holidays: 020 70784164
Fax: 0207 993 8669
Email: sales@accraflights.com |
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