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What is an e-ticket?
An e-ticket is an electronic ticket. It contains all
the information shown on a paper ticket, but is stored
as an electronic record in the airline's computer system.
When the e-ticket has been issued, the passenger simply
needs to print out their receipt / itinerary showing
the booking reference. At the departure airport the
passenger goes straight to the airline check-in desk.
The main benefits to the passenger are that the e-tickets
cannot be lost; there is no need to queue for tickets
at the airport, and itinerary changes (where permitted
by the airline) can be handled more easily. This form
of ticketing is becoming widespread, and the International
Air Transport Association is aiming for 100% implementation
of e-ticketing worldwide by the end of 2008.
How are these fares/tickets
different than buying a ticket from the airline directly
or from a website.
These tickets are in most cases very similar to the
tickets that you buy directly from the airlines. You
can request special meals, get advanced seat assignments
and almost always accrue frequent flyer mileage. But
booking with us will give you more privileges which
other websites don't, for an instance:
Out-Bound Date changes (Date change Fee will be applicable).
Ticket Cancellation (Ticket cancellation Fee will be
applicable).
For More information please don't hesitate to speak
to our experts for cancellation and refund policy. You
can also mail us at sales@accraflights.com
for more information
Do I get discount for
group bookings?
In the first instance email your requirements at travel.deals@btinternet.com
or call us on 02079938504. We will try to find suitable
flights, and can then contact the airline or tour operator
to confirm the availability and price. Please note that
with scheduled flights, we advise against making several
small bookings for groups of 10 persons.
Will I be acknowledged when my booking is confirmed?
If you have booked a scheduled flight, you will receive
an email acknowledgment from us shortly afterwards that
we have received the booking. When the booking reaches
our ticketing staff, the card details are checked and
payment taken. When your tickets have been issued, you
receive a further email showing your ticket numbers.
What if I want to return to a different airport?
Returning back to other airport (not from where you
departed) is called an open Jaw situation. We can offer
or arrange an Open Jaw flight if available after confirming
from the airline authorities. For more information contact
Mr. sales on 0207 993 8504.
How can I make my payments?
We accept Visa, Solo, Switch, Delta and Maestro Cards
over the phone . You can also Deposit your amount in
our office. You can reach us at 84, Kingsley Road, Hounslow
East, TW3 1QA.
Please note we require fourteen working days for cheques
clearance before tickets can be issued. Should insufficient
time be available to allow this we can arrange special
clearance with our bank at an additional cost of £25.
We are unable to accept foreign currency cheques at
the moment.
We also accept payments through Visa and Master Credit
cards. 3% transactional charges are applicable on top
of agreed amount. However if the payee is paying by
credit card and his departure is within 78 Hours of
Payment, then the payee is required to submit signed
payment authorization along with copies of card by Fax
or e-mail. For more information about payment through
credit cards please consult our experts.
What about my personal
information safety?
All the information you provide to us will only be used
for the booking purpose only and will not be disclosed
to any person or company. Moreover all the transactions
over the phone are secure and confidential. We are fully
Bonded agents.
Will there be an extra charge for paying by credit card?
We are pleased to accept Master and Visa credit cards.
On flight bookings there is a 3% fee for credit card
payments.
How can I cancel a booking and request a refund?
Yes, You can cancel a booking but for that purpose you
have to pay a cancellation fee. For booking cancellations
and refund details please consult our Booking Agents.
Can I change my first
name on the ticket?
If you wish to make a name change, please Contact and
we will try to help you.
Please note most scheduled airlines do NOT permit name
changes. If a name change is possible, additional charges
normally apply. Charges varies across airlines as well.
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Can I change my travel dates?
Please consult our Travel consultants. If your ticket
does permit changes, the airline sometimes charge an amendment
fee. In addition, we may normally make a service charge
to revalidate or reissue your ticket.
Can I pay for a flight for someone else, even if I'm not
traveling?
You can book with accraflights.com on behalf of a friend,
relative, employee, etc. Please note that we will require
the name of the cardholder (as it appears on the card)
and correct billing address to which card statements are
sent. We do need latest Statement and scanned copy of
the both sides of debit or Credit Card being used for
payment of flights. If this information is not provided
it could delay the issue of your tickets. accraflights.com
take cardholder security very seriously and we reserve
the right to reject any booking if we are not satisfied
that the cardholder has given permission for the transaction.
Moreover we also need payee's authorization with his/her
original signatures to be sent by fax or his/her e-mail.
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